SMS Marketing Program Information
📱 SMS Consent & Program Details
By providing your phone number and checking the consent box on our website, you explicitly agree to receive marketing text messages from SelfServe Timeshare about our commission-free timeshare services, exclusive deals, property listings, and platform updates.
Message Frequency
Message frequency varies based on market activity and promotional campaigns. You may receive:
- Up to 4 marketing messages per month
- Occasional urgent notifications about exclusive deals
- Platform updates and service announcements
- Seasonal promotional campaigns
Message & Data Rates
Message and data rates may apply depending on your mobile carrier plan. SelfServe Timeshare is not responsible for any charges from your mobile carrier. The SMS service is compatible with all major U.S. carriers including Verizon, AT&T, T-Mobile, and Sprint.
Opt-Out Instructions
You can opt out of SMS communications at any time using these methods:
- STOP: Reply STOP to any message to immediately unsubscribe from all SMS communications
- UNSUBSCRIBE: Reply UNSUBSCRIBE to opt out
- QUIT: Reply QUIT to stop all messages
- Email: Contact [email protected] to request removal
- Website: Log into your account and update SMS preferences
Help & Support
For assistance with SMS services:
- HELP: Reply HELP to any message for customer support information
- INFO: Reply INFO for program details
- Email Support: [email protected]
Data Collection & Privacy Protection
Information We Collect
For our SMS marketing program, we collect:
- Phone number (for SMS delivery)
- Email address (for account management)
- Consent timestamp and IP address (for compliance)
- SMS engagement data (delivery, opens, clicks)
How We Use Your Information
Your contact information is used exclusively for:
- Sending marketing messages about timeshare services
- Providing customer support and account management
- Improving our SMS program effectiveness
- Complying with telecommunications regulations
🔒 No Third-Party Sharing
Important: We do not share, sell, or rent your mobile phone number or personal information to third parties for marketing or promotional purposes. Your data remains private and is used solely for SelfServe Timeshare communications.
Data Retention
We retain your SMS program data:
- As long as you maintain an active account with us
- For 30 days after you opt out (for compliance purposes)
- Until you request complete data deletion
- As required by applicable telecommunications laws
Data Security
We implement industry-standard security measures to protect your personal information:
- Encrypted data transmission and storage
- Secure SMS delivery infrastructure
- Regular security audits and updates
- Limited access to authorized personnel only
Your Rights & Choices
Access & Control
You have the right to:
- Access your personal data we have collected
- Update or correct your contact information
- Request deletion of your data
- Opt out of SMS communications at any time
- File a complaint about our data practices
California Privacy Rights
California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to delete personal information.
Compliance & Legal
TCPA Compliance
Our SMS program complies with the Telephone Consumer Protection Act (TCPA) and requires explicit consent before sending marketing messages. We maintain records of all consent for compliance purposes.
CAN-SPAM Compliance
Our email communications comply with the CAN-SPAM Act, including clear identification, honest subject lines, and easy unsubscribe options.
Contact Information
For questions about this privacy policy, our SMS program, or to exercise your privacy rights:
- Email: [email protected]
- Website: www.selfservetimeshare.com
- Mailing Address: SelfServe Timeshare, Privacy Department, Customer Service
- SMS Support: Reply HELP to any message
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or SMS. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Last Updated: August 17, 2025
Effective Date: August 17, 2025
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